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Read our FAQ or make an appointment for digital presentation and inspection of your home.
Heeidung home elevators are fully customized products, requiring a minimum reserved installation space of 850mm×850mm and a maximum expandable size of 1580mm×1580mm. Specific sizes shall be determined based on a comprehensive consideration of the door opening direction, shaft structure, and on-site space constraints.
Non-standard floor height customization is supported.
Heeidung home elevators can flexibly adjust the door height based on the height of each floor. For example: a floor height of 2200mm corresponds to a door height of 2000mm, ensuring seamless integration with the building structure.
Yes. Heeidung home elevators offer two options:
Pitless installation: Installed directly on the ground, suitable for duplexes and high-rise buildings;
Shallow pit installation: Only a 5-7cm pit is required, and a ramp is used to achieve level transition.
Yes, installation is supported.
If an underfloor heating layout drawing is provided, engineers can accurately plan the drilling positions;
Without a drawing, thermal imaging technology can be used to detect the pipeline distribution, ensuring construction safety.
You can choose the optimal solution based on your house structure:
Atrium installation: Suitable for spiral staircases, maximizing space utilization;
Independent installation: Suitable for scenarios where the original staircase structure is retained, requiring partial drilling and reinforcement.
Our professional design team will provide you with a 3D simulation plan for your confirmation.
Heeidung home elevators adopt an all-inclusive quotation, covering equipment, shafts, transportation, installation, taxes, and warranty services.
Factors affecting price fluctuations include:
Number of floors: Each additional floor requires corresponding expansion of the drive unit and shaft;
Functional configurations: Such as intelligent control systems, glass shaft material selection, etc.
There is no requirement for mandatory annual inspection of home elevators, but we recommend a standardized maintenance once a year to ensure the long-term stable operation of the equipment.
Heeidung home elevators adopt modular design and screw technology with low failure rate, so their maintenance cost is significantly lower than that of traditional elevators. You can consult your sales manager for the corresponding price based on your actual needs.
Heeidung home elevators strictly comply with the European safety standard EN81-41. Key technical safety features include:
Nut-screw drive system: The self-locking mechanism activates automatically in case of power failure, completely eliminating the risk of falling;
Dual protection design: Independent mechanical braking ensures the elevator car always stays stably parked;
International certifications: Passed CE certification and multiple safety tests, providing all-round protection for users.
Fully compatible.
Heeidung home elevators adopt a high-efficiency servo motor system, which is compatible with the standard 220V voltage and requires no additional electrical modifications.
The standard speed of Heeidung home elevators is 0.15 m/s (in line with EU safety speed limits). It adopts screw drive – a type of elevator well-suited for household use. With its simple structure, low maintenance requirements and space-saving design, it is mainly driven by the motor to rotate the nut and move the screw upward. Its design prioritizes safety and space utilization, making it more suitable for home scenarios.
Besides Heeidung, other brands on the market also provide similar platform elevator solutions, such as Cibes, Swift, Aritco, Kalea and Barduva.
Heeidung home elevators adopt low-noise drive technology, with an operating noise level below 40dB (measured 2 meters away). This is similar to the continuous hum of a working refrigerator at home – the noise is only perceptible inside the elevator car, with no disturbance outside the shaft
Compared with traditional elevators, its quiet performance is improved by 30%.
The shafts use double-layer laminated safety glass: 4mm tempered glass + 0.76mm interlayer film + 4mm tempered glass, balancing safety and transparent appearance.
The screws of Heeidung home elevators adopt a segmented splicing process. Each segment is 2900mm in length and 40mm in diameter, fixed by high-precision male-female connectors and pins. The splicing error is ≤0.02mm, ensuring long-term stability.
We recommend customers plan the following items in advance:
Space measurement: Provide detailed dimensions of the installation area;
Power confirmation: Ensure access to a 220V power supply;
Needs communication: Clarify functional configurations and appearance preferences.
Heeidung home elevators provide a transparent warranty policy:
Core screw: 20-year warranty;
Drive motor: 5-year warranty;
Whole-unit service: 2-year free maintenance.